Do the remote and hybrid models work? Do they have any disadvantages? How do employees really feel? We have been adapting to the new way of working for two years now and these are the questions everyone asks today. We are going to discuss what is the importance of user experience in internal communication and collaboration. We will present how Microsoft Viva products address current modern work challenges, we will also show how this approach can be taken further using additional means to build and reinforce positive attitude and engagement.